ASSISTANT BOUTIQUE MANAGER | BRIDAL | SYDNEY
Our client is a global collective of bridal stores offering brides an exceptional wedding dress shopping experience, with locations all over the world. The stores feature exclusive designer brands, and next month they are opening a brand new boutique in Sydney. This urban chic boutique will showcase breathtaking designer wedding dresses and provide a unique bridal experience.
We are currently seeking a Customer Experience Manager (Assistant Boutique Manager) with strong retail experience to join the team. The ideal candidate will have a proven track record in managing retail operations, delivering exceptional customer service, and leading a team to achieve sales targets. With a passion for fashion and bridal trends, the Customer Experience Manager will play a key role in creating an unforgettable shopping experience for brides, ensuring the store runs smoothly and efficiently. This is an exciting opportunity for a dedicated and experienced professional to be part of a growing and dynamic global brand.
Important:
You may be flown out to the United States for training, therefore you must have a valid passport and the ability to travel overseas.
Location: Rosebery
Salary: $80k + super
Start date: ASAP
Interested? Email your CV to maisy@whointhezoo.com.au or apply via the link.
Hiring Consultant: MAISY STADEN
Job Code: 972915
Please note only those applicants who fit the brief will be contacted in relation to their application.
RESPONSIBILITIES +
- Create unique, tailored experiences for bridal customers by paying special attention to every detail in the gown selection process, differentiating the boutique from competitors.
- Co-manage daily operations and sales of an upscale bridal boutique, ensuring sales goals are consistently met through collaboration with stylists.
- Drive continuous improvement through ongoing recruitment, training, coaching, and performance measurement to support store and staff growth.
- Oversee customer inquiry follow-ups, monitor reviews, manage complaints, and provide feedback to ensure a positive customer experience and resolve issues quickly.
- Plan and execute store marketing activities, special events, trunk shows, and in-store merchandising strategies to maintain high visual and brand standards.
REQUIREMENTS +
- A Bachelor's degree in Retail/Fashion or a related field is preferred, or equivalent relevant work experience.
- At least three years of retail management experience, with a preference for bridal or high-end apparel industry experience.
- Availability to work evenings and weekends, with excellent communication skills.
- Strong leadership skills, with a focus on meeting store performance objectives and ensuring compliance with global standards.
- Proven sales success, ability to thrive in a fast-paced environment, and strong customer service skills, with physical capability to perform store tasks.