Business Support Manager
This role is with a leader in licensed merchandise, one of the best in their field.
The Business Support Manager will support business operations in cross functional tasks relating to sales orders along with customer service needs across business units.
Direct reports: Business Support Coordinator / Customer Support
Perks:
Onsite parking
Monthly social incentives
Joining a leader in the licensing space
If you're interested in hearing more about this position please send your CV to jessica@whointhezoo.com.au to organise a confidential chat.
Hiring Consultant: Jessica
Job Code: 764904
Please note only those applicants who fit the brief will be contacted in relation to their application.
RESPONSIBILITIES +
Management Duties
- Oversea day to day operations of Head Office Business Support Team including resource allocation
- Implementation of process efficiencies
- Build a team specialized across the company’s broad mix of soft and hardline
- Proactively build and maintain relevant IP from vendor relations to department processes
- Act as escalation point to resolve any departmental challenges
- Ownership of administration execution including supplier portals and CRM system
EDI Management
- Ensure all manual Blanket orders are removed correctly with links and allocations moved to the correct EDI order once it is transmitted
- Check all EDI documents are correctly transmitted
- Ensure all incoming EDI documents are correctly received and reviewed for accuracy
Stakeholder Collaboration
- Respond to any internal queries from the Sales team and external stakeholders
- Provide effective communication between sales, customer, marketing, procurement and warehouse teams
- Escalate issues that will affect critical path directly to the sales team providing recommendations
- Attend to customer enquiries and liaise with the relevant stakeholders for follow up
- Liaise with Procurement team to follow up any gaps or delays such as missing links or delays in goods delivery
- Ensure all unfulfilled orders are followed up and managed. Any short shipments are to be communicated to Sales team or external retail partner in a timely manner and unfulfilled shipped orders closed out as required from system levels
- Work in conjunction with Operations team for all orders to be fulfilled and dispatched within required time frame
- Support overall customer service sales order operations
Adhoc Tasks
- Sales orders are entered into AP21 in a timely and efficient manner utilising bulk tool options
- Ensure delivery windows for all sales orders are accurately represented in the system as required
- Ensure pick runs for warehouse teams are correctly created and are aligned with order of priority across wholesale and retail business partners
- Maintenance of departmental tracking tools updating as required
- Complete product registrations and product enrichment requirements
- Trading documentation: proactively source and read vendor documentation, extracting relevant details to support departments order, shipping and invoicing processes
- Troubleshoot day-to-day issues relating to orders in and out
REQUIREMENTS +
- 5 years in a similar role including team management and stakeholder engagement
- Advanced Microsoft Excel skills
- Experience in dealing with large volumes of data
- Experience with CRM systems, retailers’ portals and ERP systems
- Experience with AP21 (highly desirable)
- Experience in FOB / FIS order processing