Customer Experience Representative - Contemporary Fashion in Sydney // 70K + Super!
Our client manages the global licenses for a number of global fashion brands across wholesale, eCommerce and bricks and mortar retail stores across the country. Known for their youthful, trendy style, our client sells clothing, accessories, watches, handbags, footwear and fragrances.
They are looking for a Customer Experience Representative to report to the Customer Experience Manager, who will focus on supporting customer enquiries and ensuring high-quality service standards, joining a fun and dynamic team.
Perks and Benefits:
Training provided to set you up for success, with a commitment provided for your professional development with ongoing opportunities for progression
Flexible work arrangements with a hybrid set up between the office and home
Generous staff discounts
If you're interested in hearing more about this position please send your CV to Sarah@whointhezoo.com.au to organise a confidential chat.
Hiring Consultant: Sarah Bass
Job Code: 766930
Please note only those applicants who fit the brief will be contacted in relation to their application.
RESPONSIBILITIES +
- Positively responding to enquiries, concerns, and requests for information about our products
- Assist customers with order and delivery enquiries
- Processing of returns and refunds
- Supporting the Ecommerce teams with monitoring of website functionality.
- Acting as an escalation point for in-store enquiries and complaints
REQUIREMENTS +
- Exceptional customer service skills, with a customer centric mindset
- Excellent communication skills, written and verbal
- Computer literate with an eye for detail
- Solutions focused and positive mindset open to coaching
- A good listener, with an empathetic approach to assisting customers
- Ability to build rapport and create sustainable relationships with our customers and stakeholders
- Target driven and able to work to KPI’s and targets
- Experience with Zendesk & Shopify
- Previous experience as a customer service or customer experience representative for a retail business